Privacy Policy

1.0 General

1.1

At Nexus Smart Consortium Group Sdn Bhd (herein referred to as “Emspaced”, “our”, “we”, or “us”), we highly value your privacy and are committed to protecting your personal information in compliance with the laws of Malaysia.

We will only collect and use your personal information in accordance with any such laws (including the Personal Data Protection Act 2010), this Privacy Policy, and/or any other privacy terms stated in the agreements you may have signed with us, or you will enter with Emspaced.

This Privacy Policy outlines the following:

The type of personal information we collect and how we gather it.
How we use your personal information.
Parties to whom we may disclose your personal information.
The options we provide for accessing and updating your personal information.
Please note that this Privacy Policy is applicable to ALL Website, and Application User.

1.2

By providing us with your personal information, you consent to the processing of your personal data in accordance with this Privacy Policy.

1.3

If you are a corporation providing personal information of your directors, shareholders, and/or officers to us, kindly ensure that you have obtained their consent and make them aware of this Privacy Policy

2.0 Types of Personal Information We Collect and How We Gather It

2.1

Personal data refers to any information that can uniquely identify an individual person (a) on its own, or (b) when combined with other information

The types of personal data we collect about youv may include:

Contact information (Name, Address, Phone Number, Email Address);
Personal details (Name, NRIC or Passport Number, Gender, Date of Birth, Country of Birth, Country of Residence, Nationality, Race/Ethnicity), where applicable; and
Payment / financial information (Bank Account No., Credit/Debit Card Name, Credit/Debit card No., Card expiry date).

2.2

To address any inquiries that you may have, or to set up and manage your account or facility with Emspaced, as well as to provide our products and services to you, we may need to collect, record, hold, use, disclose, and store the personal and financial information about you. This includes, but is not limited to, information:

Provided by you when applying for Emspaced products and services;
To establish your identification and background;
To assess your financial standing and creditworthiness (if required).

2.3

We may gather the following information from you directly and/or through various sources, such as:

Your interactions with us, including application forms, service agreements, product usage, surveys, competions, and financial reviews.
Verbal and writen communications with us and/or our authorized agents.
Videos collected by us and/or our authorized agents.
Third parties associated with you (subject to your prior consent).
An analysis of your account(s)/facility(ies) usage and transactions.
Interactions between Emspaced co-working space members on community platforms.

3.0 How We Use Your Personal Information

3.1

In addition to the purposes mentioned above, we may use your personal information for the following:

Assessing your applications for our products and services.
Verifying your financial standing through credit reference checks.
Managing and maintaining your account(s) and facility(ies) with us.
Providing information on our and third-party products, services, and offers of potential interest to you.
Improving our products and services and developing new ones.
Notifying you about benefits and changes to features of products and services.
Responding to your inquiries and complaints.
Enhancing the quality and efficiency of our services.
Conducting research for analytical purposes (anonymized or aggregated data).
Meeting disclosure requirements of applicable laws and regulations.
Auditing, compliance, and risk management purposes.
Assessing financial and insurance risks
Transferring or assigning our rights and obligations under your agreement(s) with us.
Protecting our rights to recover any debt owed to us
Crime detection, prevention, and prosecution.
Any other purposes required or permitted by law, regulations, and guidelines.
Use of Cookies.

4.0 Disclosure of Your Personal Information

4.1

In delivering our products and services and managing or operating them, we may disclose your personal information (to the extent necessary) to the following third parties:

Strategic partners, agents, professional advisers, and other parties we have business or dealings with.
Parties processing transactions you have requested.
Providers of value-added services you have requested.
Your authorized advisers (subject to your authorization).
Persons authorized by you to use your account(s)/facility(ies) or act on your behalf.
Parties involved in restructuring, sale of debts, or acquisition/sale of any company by Emspaced (subject to same purposes as originally supplied to us).
Guarantors/security providers for facilities granted by us to you.
Parties intending to settle outstanding moneys under facilities granted by us to you.
Rating agencies, insurers, insurance brokers, and credit protection providers.
Financial institutions, merchants, card associations regarding credit/debit cards issued to you.
Parties involved in enforcing our rights under your agreement(s) with us.
Where required to do so by law, we may disclose personal data about you to the relevant authorities or to law enforcement agencies.

4.2

The mentioned parties may, in turn, disclose your personal information to their affiliated companies, directors, shareholders, employees, advisers, service providers, regulators, and other relevant parties on a “need-to-know basis”

4.3

All disclosures are subject to applicable laws and regulations applicable to Emspaced (whether in or outside Malaysia).

5.0 Disclosure for Marketing Purposes

5.1

Entities within Emspaced may contact you regarding services and offers we believe could be of interest or financial benefit to you.

5.2

You can inform us anytime if you prefer not to receive marketing communications. Opt-out instructions will be followed accordingly.

5.3

For third-party merchants or strategic partners, we will contact you for marketing purposes of their services/products only if you opt in.

6.0 When Do We Disclose

With the exceptions stated above, we treat your personal information as private and confidential and will not disclose it except in the following situations:

With your permission.
When required or permited by law.
As authorized by any court, tribunal, or authority with jurisdiction over Emspaced.
When transferring rights and obligations under an agreement.
To meet our obligations to relevant regulatory authorities.

7.0 What If the Personal Information Provided By You Is Incomplete?

7.1

In cases where providing your personal information is mandatory to process your application or request for our products or services, declining to provide such information may result in our inability to process your application or provide the requested products or services.

7.2

Please update us regarding any changes to your personal data to ensure the accuracy and relevance of the information we hold.

8.0 Your Rights To Access And Correct Your Personal Information

8.1

We are here to help you access and correct the personal information provided to us.

You may access your personal information by making a request via email to [email protected]

We may withhold access to your personal information in certain situations, such as identity verification issues or when the information requested is confidential commercial data. We will inform you of the reasons for denying access.

Should you find any inaccuracies or omissions in your personal information held by us, you may request for corrections and we would suggest that you keep your personal information up to date to enhance our service to you.

To request corrections, notify us in writing or via the address provided below. We will make reasonable efforts to address your request within 21 days.

Please understand that Emspaced reserves the right to exercise discretion in allowing requested corrections or may require further evidence to prevent fraud and inaccuracy.

9.0 Exercising Your Choices In Respect Of The Disclosure And Use Of Your Personal Information

9.1

Subject to our contractual rights and obligations under relevant laws and regulations, you have the option to exercise your choices regarding the disclosure, retention, and use of your personal information in respect of Emspaced. If you wish to do so, kindly contact us at:

Address: Level 5, Mercu 3, Jalan Bangsar KL Eco City, Mid Valley City, 59200 Kuala Lumpur

Tel: +603-29359553

Email: [email protected]

10.0 Enquiries Or Complaints

10.1

If you have any queries, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact [email protected]

11.0 Amendment

11.1

We may amend this Privacy Policy as required to comply with regulatory requirements. Any updates will be appropriately communicated.